Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

EU Warehouse: Fast delivery in 1–3 working days.
China Warehouse: Standard delivery in 10–15 working days.

We use DDP shipping for every order, meaning no additional customs charges and a seamless delivery process.

Once your order ships, we’ll send a tracking number via email or message. You can track the shipment directly on the courier’s official website.
Please note: tracking updates may take 1–2 working days to appear.
If you can’t find your tracking number or run into any issues, simply contact our customer service team — we’re here to help.

Will you keep my credit card information on file?

No. For your security, we do not store or access any credit card information. All payments are processed securely through PayPal’s encrypted payment system, ensuring your personal and financial data remain fully protected. Your payment details are never shared with sellers or third parties.

Do you charge sales tax?

Do you charge sales tax?
No. We do not charge any additional sales tax. All prices displayed on our store are final and transparent.
For international orders, our DDP (Delivered Duty Paid) shipping covers all customs duties and taxes, so you won’t encounter any extra charges on delivery.

Do you ship to my country?

Yes! We offer worldwide shipping, covering Europe, North America, and beyond, including the US, UK, Germany, France, Italy, Spain, Netherlands, Belgium, Portugal, Sweden, Poland, and more.

European countries: Shipped from our EU warehouse, delivery in 1–3 working days.
Other regions: Shipped from Shenzhen, China, typically arriving in 10–15 working days.

Will my items arrive in one package?

Whenever possible, we ship all items together for faster, more efficient delivery.
If your order includes products from different warehouses (e.g., EU and China), they may ship separately. You’ll receive tracking information for each shipment to monitor your packages easily.

If you need to swap an item

Returns and Exchanges

What is your returns policy?

We accept returns of unopened and unused items within 15 days of delivery. Items must remain in their original packaging and condition.

Before returning, please contact our customer service team at support@VozolVapen .com. Once approved, we’ll provide the return address and instructions.

Refunds are issued to your original payment method within 3–5 business days after we receive and inspect the returned item.

I received the wrong item

We apologize for the mix-up! Please contact our customer service team immediately at support@Vozolvapen.com or via WhatsApp. Include your order number and a photo of the item received.

We’ll arrange a replacement or issue a full refund promptly, ensuring you receive the correct product hassle-free.

My order arrived damaged

We’re sorry your item arrived in this condition. Please contact our customer service team immediately at support@VozolVapen.com or via WhatsApp. Include your order number and photos of the damaged product and packaging.

We’ll arrange a replacement or full refund promptly, ensuring you receive a perfect product.

Where should I mail my authorized return?

Please contact us before sending any returns. Reach out to our customer service team at support@vozolvapen.com or via WhatsApp. We’ll provide the correct return address and instructions based on your order and location.

Always include your order number and a brief description of the issue to help us process your return quickly.

How do I contact customer support?

You can reach our support team via:

Email: support@vozolvapen.com
WhatsApp: +86 18024174651

We’re here to assist you before, during, and after your purchase. Include your order number and a brief description of your issue for faster assistance.