Privacy Policy

Effective Date: October 10, 2024

1. Information Collection

When you visit or use our website, we may collect:

• Personal Information: Name, email, phone number, shipping address, payment details.
• Non-Personal Information: IP address, browser type, pages visited, and time spent on the site.

2. Use of Information

We use your information to:

• Process orders, payments, and shipments
• Provide customer support
• Improve website functionality and user experience
• Send promotions and notifications (with consent)

3. Information Protection

We implement technical and administrative measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

4. Information Sharing

We do not sell or rent your personal information. We may share information to:

• Complete your order with logistics and payment partners
• Comply with legal requirements or court orders
• Protect our legal rights and ensure user safety

5. Cookies & Tracking

We use cookies and similar technologies to improve site performance and analyze user behavior. You can manage cookies through your browser settings.

6. Children’s Privacy

Our website is not intended for anyone under 18 (or the legal vaping age in your country). We do not knowingly collect information from minors.

7. Policy Updates

We may update this Privacy Policy periodically. Updates will be posted on our website with a revised effective date.

---

Terms of Service

Effective Date: [Insert Date]

1. Acceptance of Terms

By accessing or using this website, you agree to these Terms. If you do not agree, please do not use our services.

2. Age Restriction

Users must be at least 18 years old (or the legal vaping age in their country) to purchase e-cigarette products.

3. Product Information

We strive for accurate product descriptions, images, and specifications but cannot guarantee complete accuracy. Please review details before ordering.

4. Orders & Payment

• Payments are accepted via methods listed on our website.
• Orders are processed and shipped after payment completion.
• We reserve the right to refuse or cancel orders for stock issues, illegal orders, or other valid reasons.

5. Returns & Refunds

Refer to our [Returns Policy] (link) for full conditions and procedures.

6. User Responsibilities

You agree not to use this website for illegal activities or to infringe on the rights of others.

7. Intellectual Property

All content—including trademarks, icons, text, images, and designs—is protected by intellectual property laws and may not be used without permission.

8. Disclaimer

We make reasonable efforts to provide accurate information but are not liable for direct or indirect losses from using this website. We are not responsible for issues caused by force majeure, shipping delays, or other unforeseen events.

9. Changes to Terms

We may update these Terms at any time. Updates will be posted on our website and take effect immediately.

10. Contact Information

For questions regarding Privacy or Terms:

• Email: support@vozolvapen.com
• Phone/WhatsApp: +86 18024174651