Overview
We understand that online shopping doesn’t always go as expected. To ensure your satisfaction, BestPuffVape offers a simple and customer-friendly return policy. Your happiness is our top priority, which is why we provide a 30-day return policy on all unused products from the date of purchase.
15-Day Return Policy
You have 15 days from the date of receiving your order to request a return:
- Within 14 days: Full cash refund for unused, unopened items in original packaging.
- Day 15 to Day 30: Store credit equal to the value of the returned product.
Important Conditions:
- Items must be unused, unopened, and in original packaging.
- Products with excise tax cannot be returned if tax seals are broken.
- Used products or those near expiration are not eligible for return after 14 days.
- This policy applies to retail customers only.
If you have questions or need assistance, our customer service team is ready to help.
Need Help?
For any issues with your order (excluding public holidays or force majeure), contact our dedicated support team within the return period to start the return or refund process. We are committed to resolving your concerns quickly and ensuring your satisfaction.
Contact:
WhatsApp: +86 18024174651
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