Overview

At VozolVapen, customer satisfaction is our priority. We strive to provide high-quality disposable vape products and reliable service for both retail and wholesale customers. If you experience any issues with your order, we are here to help.

Please read our refund and return policy carefully before submitting a return request.

Return Eligibility

You may request a return within 15 days of receiving your order under the following conditions:

Within 15 Days

Eligible unused and unopened products may qualify for:

Replacement
Store credit
Partial or full refund (depending on the situation)

Important Return Conditions

To qualify for a return or refund:

Products must be unused and unopened
Original packaging must be intact
Products damaged by misuse or improper handling are not eligible
Opened disposable vape devices are generally non-returnable due to hygiene and safety reasons
Orders with broken seals or damaged packaging caused after delivery are not eligible for return

Damaged, Defective, or Incorrect Orders

If you receive:

Damaged products
Defective devices
Incorrect items
Missing items

Please contact us within 48 hours after delivery and provide:

Order number
Photos or videos of the issue
Package label photos if necessary

Our support team will review the case and provide a suitable solution as quickly as possible.

Lost Packages

If your package is confirmed lost during transit, VozolVapen may offer:

Reshipment
Store credit
Refund solution based on shipping status and carrier investigation

Please note that delays caused by customs inspections, weather conditions, or force majeure events are outside our direct control.

Non-Returnable Items

The following items are generally non-returnable:

Opened or used disposable vape products
Clearance or special discount items
Products damaged by customer misuse
Orders restricted by local laws or customs regulations

Wholesale Orders

Wholesale and bulk orders may follow separate refund or replacement terms depending on the order size and cooperation agreement.

Please contact our wholesale support team before placing large-volume orders if you have specific requirements.

Need Help?

If you have any questions regarding returns, refunds, shipping issues, or damaged products, please contact our support team.

We are committed to resolving issues quickly and providing professional customer service.

Contact Information

Customer Support

Email:
support@vozolvapen.com

Whatsapp:
+86-18024174651

Wholesale Support

Whatsapp:
+86-18024174651

VozolVapen

Trusted Disposable Vape Retail & Wholesale Platform.